FAQ
It's very important to use a wide tooth or paddle back brush using gentle strokes, when washing and or styling the hair. Small tooth and retail combs can snag the hair which can cause unwanted shedding.
Gently brush hair to remove all tangles. Braid your hair into a couple of big braids, wrap your hair, or tie your hair into a ponytail or bun. Sleeping in a satin scarf and bonnet is also beneficial.
Keeping your hair extension clean is very important to making them last longer. Before washing your hair extensions: Brush your hair and remove all tangles and knots. Then wet a small portion of hair at a time and use a good detangling shampoo and a rich moisturizer. Distribute shampoo and conditioner evenly throughout the hair. Always wash in a downward motion. Apply a deep moisturizing conditioner to your extensions. After washing and conditioning, apply a good leave-in conditioning product to keep your hair super soft and moist.
You can basically do anything with them: curl, color, brush, comb, and flat iron to any style just like your natural hair. If you’re not familiar with coloring hair, please take your extensions to a professional colorist!
If you have wavy or curly textured hair extensions and plan to wear them wavy or curly, apply a curl-defining/curl-control cream while the hair is wet. This stops frizz and locks in the wave or curl.
Attention!!! We are not liable for lost or stolen packages once they are signed for. ALL shipments require a signature for delivery.
Processing Time: 10–14 Business Days
Delivery Time: 2–3 Business Day Express Shipping and 4–6 Business Day Regular Shipping.
Tracking Numbers are automatically emailed once hair has shipped.
Contact Us at 786-400-5971 during business hours: Wednesday–Saturday 10 am–6 pm (Central Time). Sunday–Tuesday CLOSED.
Please note that during sales, shipping time may extend to 14–20 business days. Once your order is placed, we will not cancel or refund pending orders.
Make sure to schedule your hair appointment after receiving your package.
ALL SALES ARE FINAL. NO REFUNDS. Allow 5–7 days to process and ship your order. All orders require a signature for delivery. No exceptions.
IMPORTANT NOTICE
Max Beauty isn’t responsible for lost or damaged packages. A signature is required on all packages to avoid theft. We will not issue any refunds if your package is returned to Max Beauty. We will contact you once your package arrives for reshipment.
We highly recommend you shampoo and condition your hair before installing. Use our sleek shampoo and conditioner for body wave, straight, and wavy hair. If you purchase curly hair, our curl line is amazing for keeping curls beautiful.
Other brands: Aussie Moist and Silicone Mix (conditioner).
Pro Tip: Let your extensions dry outside in the sun—the hair gets a sun-kissed finish and becomes soft and fluffy.