Store Policy

Processing & Shipping

  • Processing Time: Orders are processed within 10–14 business days (excluding weekends and holidays).

  • Shipping Options:

    • Express Shipping: 2–3 business days

    • Standard Shipping: 4–6 business days

  • Signature Required: All shipments require a signature upon delivery. We are not responsible for lost or stolen packages once delivered.

  • Sales Periods: During promotional events, processing may extend to 14–20 business days—please plan accordingly.

Returns & Refunds

  • All Sales Final: Due to the nature of our products, we do not accept returns or offer refunds.

  • Order Cancellations: Once placed, orders cannot be canceled or modified. Please review your cart carefully before checkout.

Care & Maintenance Guarantee

  • While we stand by the quality of our 100% raw human hair, proper care extends its lifespan.

  • Refer to our FAQ for tips on washing, styling, and nightly maintenance.

Payment

  • We accept major credit cards (Visa, MasterCard, American Express) and PayPal.

  • All transactions are secured and encrypted—your payment information is never stored on our servers.

Contact & Support

  • Email: support@maxbeautyhair.com

  • Phone: 786-400-5971 (Wed–Sat, 10 AM–6 PM CT; closed Sun–Tue)

  • We aim to respond to all inquiries within one business day.

Privacy & Security

  • We respect your privacy. Personal information is used solely to process orders and provide customer service.

  • For full details, see our Privacy Policy link in the footer of every page.

Thank you for choosing MaxBeautyHair—where quality is non-negotiable, and confidence is guaranteed.